CONTACT DETAILS

In all FatCloth related questions, please send us an email. If not possible, you can get hold of us via traditional letter.

FatCloth Headquarters
FatCloth Oy

Laivakatu 3
 (c/o Aivan)
00150 Helsinki

FINLAND

www.thefatcloth.com

info@thefatcloth.com
VAT ID 2450181-1

PAYMENT METHODS

We accept all the major credit and debit cards (Visa, Master Card, Discover Card and American Express). Payment transactions are handled by Stripe (We tried Paypal but it did not work out well). You don't need to register or have an account to order.

TAXES

Orders made within the EU include Finnish VAT 24%. Customers from non-EU countries are responsible for possible import customs and taxes. Please contact your local authorities regarding possible taxes.

SHIPPING

Normal shipments will be shipped via Posti Oyj priority mail. 1-4 pieces of FatCloth will be shipped in an envelope-type package, so it should come directly to your chosen mailbox. Package tracking is currently unavailable for envelopes, but we can set up special delivery (DHL, UPS, Fedex) upon request (cost of delivery will be added to prices).  

Free worldwide shipping is provided via priority mail excluding possible custom and tax payments to these countries. Where the service of local mail is uncertain, please check your options with us by contacting info@thefatcloth.com before placing your order. 

    DELIVERY

    Your order will be delivered to the given address by local post office. We will ship your order within one week and the normal delivery time after shipping is 2-5 working days inside Europe by Priority Mail and 4-10 working days outside Europe depending on location. If you haven't received your goods within 15 working days from your order, please contact our customer service at info@thefatcloth.com Please note that during July our shipping times are more laid back than usual due to holiday season in Finland, so please have patience! 

    RETURN POLICY

    Our goal is 100% customer satisfaction. FatCloth Oy offers you a full 14 day money back guarantee for unused FatCloths from the day you receive your order. Please contact us first via the contact form or via email (info@thefatcloth.com), in case you are not satisfied with our product and wish to return it so that we can manage a smooth and timely process. Items must be returned in the original packaging and in original condition. You can either exchange your product or receive your money back.

    Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. 

    Returns outside Finland, please contact us before return shipping via the contact form or via email (info@thefatcloth.com).

    The terms apply where no other written agreements have been made between you as the purchaser and FatCloth Oy.


    Return address:

    FatCloth Oy
    Webshop returns

    Laivakatu 3
 (c/o Aivan)
    00150 Helsinki

    FINLAND

    LAW AND JURISDICTION

    Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

    DISCLAIMER

    For our friends in North America (US & Canada) please use our products only for the purposes they are designed for. If you are buying them as a gift to someone, please make sure that the recipient will be informed of the usage purposes and has the sufficient amount of intelligence not to use our products as parachutes, fire blankets or other potentially hazardous purposes they are not intended for. If for some reason the products should be used for other purposes than stated in the package (wiping surfaces, drying tears, as a decorative item, blocking a sudden sneeze, or boosting confidence by tapping off sweat) this will be at THE USERS OWN RISK and FatCloth Oy will not be responsible for the potentially negative outcome of that action. 

    SECURITY

    This store is powered by Shopify. All stores powered by Shopify include level 1 PCI compliance web hosting and shopping cart software. Rest easy knowing customer data is secure. Learn about PCI Compliance

    Payments are handled either by Stripe or PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Learn more about PayPal's security Stripe does pretty much the same, but is easier to use. We prefer Stripe, so if you are not a fan of PayPal or just don't have an opinion, please use Stripe.

    PERSONAL DATA

    Some personal data is collected and used from the webshops customers, in accordance with the applicable law, for maintaining and managing the customer relationships; for developing, producing, providing and offering products or services; and for invoicing and statistical purposes. For detailed description see our Personal Data File Description.