Contact details

In all FatCloth related questions, please send us an email. If not possible, you can get hold of us via traditional letter.

FatCloth Headquarters
FatCloth Oy

Melkonkatu 14 C 99
00210 Helsinki

FINLAND

www.thefatcloth.com

info@thefatcloth.com
VAT ID FI24501811

Payment methods

We accept all the major credit and debit cards (Visa, Master Card, Discover Card and American Express). Payment transactions are handled by Stripe & PayPal. You don't need to register or have an account to order. If you want to pay via bank transfer, that can be arranged as well - just drop us an email to sales@thefatcloth.com and we'll be in touch. 

Taxes

Orders made within the EU include Finnish VAT 24%. Customers from non-EU countries are responsible for possible import customs and taxes. Please contact your local authorities regarding possible taxes.

Shipping

Normal shipments will be shipped via Posti Oyj priority mail. 1-4 pieces of FatCloth will be shipped in an envelope-type package, so it should come directly to your chosen mailbox. Order tracking is currently unavailable for regular envelopes, but for an extra charge you can choose the trackable parcel shipping option in the shipping options as well. *Please note that due to the Covid-19 epidemic the current delivery times are longer than usually and depend on the destination country's postal situation. If you haven't received your package within 4 weeks of placing the order, please send an inquiry to info@thefatcloth.com and we will sort things out asap.    

Free worldwide shipping is normally provided via priority mail excluding possible custom and tax payments to these countries. Where the service of local mail is uncertain, please check your options with us by contacting info@thefatcloth.com before placing your order. In case of "force majeure" (strikes, natural disasters etc.) FatCloth reserves the rights to introduce changes in shipping policies including setting shipping fees.  

    Delivery

    Your order will normally be delivered to the given address by local post office. We will ship your order within one week and the usual delivery time after shipping is 2-5 working days inside Europe by Priority Mail and 4-28 working days outside Europe depending on location. If you haven't received your goods within *28 working days from your order, please contact our customer service at info@thefatcloth.com  Please also note that during July our shipping times are more laid back than usual due to holiday season in Finland, so please have patience!  

    Return policy

    Our goal is 100% customer satisfaction. FatCloth Oy offers you a full 14 day money back guarantee for unused products from the day you receive your order. Please contact us via email info@thefatcloth.com in case you are not satisfied with our product and wish to return it so that we can manage a smooth and timely process. Items must be returned in the original packaging and in mint condition. You can either exchange your product or receive your money back. Any shipping charges will not be refunded by FatCloth.

    The FatCloth warranty is extended to cover any quality issues that might occur within reasonable time limit after the product has been taken into use. So if a seam starts to unravel or you'll suspect some other flaw in your FatCloth, drop us an email and we'll sort it out. However, please note that the colors of the print do fade slightly when washed or used extensively over time - this is a feature of the product and a compromise between usability and lookingoodability. 

    Please ensure that you return the order with sufficient postage. Returns where postage is not paid will not be accepted by us. 

    Returns outside Finland, please contact us before return shipping via the contact form or via email (info@thefatcloth.com).

    The terms apply where no other written agreements have been made between you as the purchaser and FatCloth Oy.


    Return address:

    FatCloth Oy
    Webshop returns

    Melkonkatu 14 C 99
    00210 Helsinki

    FINLAND

    Law and jurisdiction

    Finnish law and will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

    Disclaimer

    For our friends in North America (US & Canada) please use our products only for the purposes they are designed for. If you are buying them as a gift to someone, please make sure that the recipient will be informed of the usage purposes and has the sufficient amount of intelligence not to use our products as parachutes, fire blankets or other potentially hazardous purposes they are not intended for. If for some reason the products should be used for other purposes than stated in the package (wiping surfaces, drying tears, as a decorative item, blocking a sudden sneeze, or boosting confidence by tapping off sweat) this will be at THE USERS OWN RISK and FatCloth Oy will not be responsible for the potentially negative outcome of that action. 

    Security

    This store is powered by Shopify. All stores powered by Shopify include level 1 PCI compliance web hosting and shopping cart software. Rest easy knowing customer data is secure. Learn about PCI Compliance

    Payments are currently handled by Stripe and PayPal.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Basically Stripe does pretty much the same, but is easier to use. 

    Personal data

    Some personal data (name, address, contact details, purchase history etc.) is collected and used from the webshops customers, in accordance with the applicable laws, for maintaining and managing the customer relationships; for developing, producing, providing, marketing and offering products or services; and for invoicing and statistical purposes. For detailed description see our Personal Data File Description.